The People Behind the Parts: Meet Becky Mayo, Parts Representative
At manroland Goss, we believe the people behind the parts are just as important as the parts themselves. This month, we’re excited to spotlight Becky Mayo, a dedicated Parts Representative whose 38-year career has helped keep customers supported and presses up and running.
Relationships Built on Experience and Heart
Becky Mayo has experienced the evolution of the print industry firsthand. She began her career with Harris Graphics and has been a part of the company through every transition, from Heidelberg Harris to Goss International, and now manroland Goss web systems.
Through it all, Becky has been a steady, reliable presence—someone both customers and colleagues know they can count on. Her deep product knowledge and instinct for problem-solving make her a trusted, reassuring voice whenever someone calls the Parts department.
But it’s not just what Becky knows, it’s how she shows up every day. Steady under pressure and always ready to help, she brings a personal touch to every interaction. For her, it’s about more than solving problems; it’s about being of service.
“I’ve always enjoyed interacting with customers,” Becky says. “Even back when I was on the technical sales side, I loved building relationships. Helping people and making sure they feel taken care of, that’s what keeps me in this role.”
Over the years, she has built deep, long-standing connections with many customers—some spanning decades—and she approaches every new interaction as a chance to create another.
When a press is down and tension is high, Becky is often the first voice a customer hears. Her approach? Calm and clarity.
“Some calls come in pretty heated, understandably,” she says. “I just let them know I’m doing everything I can to help. When people know you care, it helps. That’s what I aim for: calm, clear support.”
More Detective Work Than You Might Think
What people may not realize about Becky’s role is how much problem-solving it involves. Behind every call or email is a mystery. Presses may be decades old, documentation might be missing, and customers don’t always know exactly what they need.
“We have to do a lot of detective work by asking the right questions, looking up machine details, checking materials,” she explains. “Sometimes, we even notice they’ll need another part to go with what they’re ordering, so we quote that, too. It’s about anticipating needs and really knowing the machines.”
Parts Detective
“Our team likens themselves to detectives, they love conducting the research and coming up with not only just the right part but making useful recommendations on anything else that should be considered! Happy to help, always at the ready. – Dan Carson, Director of Customer Parts Sales”
A Win-Win Story
One recent call illustrates Becky’s resourcefulness. A customer needed rollers for an ink fountain rebuild but hadn’t ordered them in time, and lead times were long. Without the part, the service job couldn’t begin. Becky remembered another customer who had purchased the same part a year prior. She called to check, and sure enough, they weren’t using it. They agreed to send it to the customer in need, and the service team was able to start the rebuild on time.
“We’ll replace the part for the donor customer, of course,” Becky adds. “It was a win-win all around, and I was proud to help make it happen.”
“We have to do a lot of detective work by asking the right questions, looking up machine details, checking materials,” she explains. “Sometimes, we even notice they’ll need another part to go with what they’re ordering, so we quote that, too. It’s about anticipating needs and really knowing the machines.”
Carrying Forward a Legacy
While Becky only recently stepped into the Parts Representative role, she brings more than two decades of experience from behind the scenes, making sure parts moved quickly once they arrived.
“I’ve always pushed to hit our goals by keeping things moving,” she says. “Now I bring that mindset to quoting and front-end support. I know how to price fast and keep momentum going.”
She also brings knowledge passed down from her father, who worked on the frame line when presses were still built on-site.
“I used to go down and ask him questions,” she recalls. “That hands-on exposure taught me so much.”
When asked what she loves most about her job, Becky doesn’t hesitate: the people. The team at manroland Goss feels like family to her, saying, “We help each other. We care about the same things and make each other better. That means everything to me.”
This shared sense of purpose goes hand-in-hand with Becky’s personal commitment to helping others be successful. Her motivation is clear when she says, “A good day is when I’ve helped a customer out of a tough spot. If I’ve made someone’s job easier, or helped a teammate do that, then I go home with my head held high.”
Outside the Office
Becky enjoys spending time outdoors, especially in her yard gardening. She mostly grows flowers—her dad had a green thumb and she tries her best to follow in that tradition. You can also find her walking along one of the Seacoast’s beaches. It clears her head, brings peace, and helps her recalibrate.
Looking Ahead
As for the future, Becky remains grounded in the values that have guided her throughout her career, saying, “I want to be where I’m helping people, whether it’s a customer with a parts issue or a colleague.”
After decades of service, that dedication hasn’t wavered. It’s only grown stronger. Because that’s just who Becky Mayo is, both on and off the clock.
