manroland Goss web systems Americas

Remote Support with TelePresence

Tele Support Center (TSC)

Your hotline for immediate assistance. Available around the clock worldwide.

A TelePresence contract from manroland Goss web systems offers optimal production reliability. As a strong partner in the printing industry, we assure you of immediate assistance over the phone or online.

manroland Goss web systems’ printing presses stand for maximum reliability, however, should a malfunction occur, the TeleSupportCenter is available to provide immediate assistance. Our specialists support you in troubleshooting and fault correction 24 hours a day, 7 days a week.

Immediate troubleshooting means production can be resumed quickly, without losing precious time. What’s more, travel costs for a service technician are minimized. A TelePresence contract is truly worth the money.

It‘s your choice

Every printing factory is unique and has individual needs. This is why we offer various contract options that can be adjusted to the specific circumstances of your printshop. With a comprehensive TelePresence contract your production is always supported.

You can choose between a standard contract, your allround carefree package with an attractive flatrate, or various call-by-call options:

Be on the safe side with our TelePresence services

  • TeleSupport: The telephone hotline enables quick troubleshooting and fault correction.
  • TeleInspection: In the case of a complex issue, we can establish an online connection to access your printing system directly.
  • TeleLink: We regularly check the online connection to your press to ensure access to your printing system in case of a problem. This provides you with the certainty you need for emergencies. (Please contact us regarding your options for your Goss press)
  • CaseReport: You will receive chronological documentation, from the time you report the error, to resolution. When opening a case, you receive a detailed description of the malfunction via email. Once the case is closed, you will receive a complete case history.
  • Third-party aggregate support: With more complex issues, the sub supplier’s service team is actively involved

Do you need further assistance in choosing the optimal service bundle?
Please feel free to contact us:
tsc@manrolandgoss.com

Flexible Spending Account

FSA

manroland Goss offers a range of on-site programs to help maintain and improve press performance over its lifetime. By optimizing press and finishing equipment, and extending their productive life with rebuild and retrofit kits, preventive maintenance programs, and replacing obsolete components, equipment can continue to run reliably and efficiently. manroland Goss makes it easy with a cost-effective ServiceFSA™ program.

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